Kindle Sales Theory is Flawed

Amazon Kindle Sales Bluff

In February, a Kindle sales theory was proposed by Citi Investment Research (PDF) using Sprint activation numbers.

Thanks to CIR Telco Analyst Mike Rollins, we have uncovered a key disclosure in Sprint’s September Quarter 10Q filing.  P. 42 in the Wholesale, Affiliate and Other Revenue sector.  Here’s the text:

“Certain wholesale devices are activated on the network by our wholesale partners prior to selling the device to the end customer, which resulted in approximately 210,000 such additions being activated on our network during the third quarter 2008.”

Additional sleuthing on Mike Rollins’ part suggests that there could have been 100,000 wholesale device activations in each Q1 and Q2 of ’08, and our combined view is that these wholesale device activations refer specifically to the Kindle.  Tie these points together with the knowledge that Amazon fully sold out its Kindle supply by mid-November, and it’s hard to escape the conclusion that Amazon sold approximately 500,000 Kindles in 2008.

I just couldn’t understand how one would think that all 210K were specifically Kindle related. I wrote to Sprint Investor Relations asking a very simple question.

Can you confirm that the wholesale device activations referenced are solely Kindle?

The other day, after a bit of persistence, I was able to get the following response from Sprint Investor Relations.

We cannot offer much additional commentary on this topic.  I can tell you that there are other data centric devices included in our reported wholesale and affiliate sub count than the Amazon Kindle.  Neither Amazon nor Sprint provides details on the number of kindle devices.  The comment below about the 210k devices at the end of 3Q08 references those that were activated but not yet in the hands of an end user.

This clearly states that the activations do not specifically relate to Kindle. However, it doesn’t provide any insight as to what percentage may be Kindle related.

The later comment regarding the device activations is odd. My question did not address this in any way, shape or form. Instead, this is a … spontaneous additional comment.

Perhaps it is a simple clarification but in some ways it feels like activations are divorced from the sales cycle. That the activations could be a supply number (for all devices) instead of being mapped to sales. Please share your thoughts here since I find the subject murky.

However, in light of this data, I believe the 500,000 figure is generous. I don’t blame Citi for trying to construct a sales volume theory. It is Amazon and Jeff Bezos who are to blame. Speaking to shareholders at the Seattle Art Museum, Bezos had this to say about Kindle sales.

I’m not sure we will ever reveal all the numbers. Our point of view is that there is a competitive advantage to keeping the numbers close. You may have to remain curious on that point and I certainly understand the curiosity, especially since I look at the numbers so avidly every morning.

I don’t find this a compelling argument and can only surmise that sales are weak. Otherwise, the impact Kindle sales would have on the business would be large enough to meet the materiality definition, and thereby be necessary to any shareholder report.

I understand that Amazon is in a fight with Google for the future of digital books and they want to play their hand like they’re holding pocket aces. But the player who consistently over bets is usually bluffing.

Fear and Loathing in Borders Books

Fear and Loathing in Borders Books

Due to the non-blogging contract, some Borders employees don’t feel like they can speak up for fear of being fired. I recently received an email from an employee at a store in Florida regarding a newly installed supervisor who posted the following by the time clock on July 4th.

Read Me

The past NO longer matters. It doesn’t matter who you are, how long you have worked here, or what your position is. If I do not feel that you are working hard meaning (selling make titles, shelving carts, cleaning the store, borders rewards, customer service, etc.) You WILL lose your hours and others will get them.  I have people calling every day asking for jobs that I can hire. I do like the crew that we have and I do not want to cut any ones hours, I do not want to lose anybody BUT no more mister nice guy.

There’s a lot wrong with this ‘letter’, but perhaps the biggest is the fact that it was done on July 4th. The fourth of July!

All major chains have employee issues. Not every employee is a model employee. Yet, a disturbing pattern seems to be emerging. Any advertising or eCommerce veteran knows that a small pattern of complaints on an issue may point to a greater problem. For every incident reported, there are often 10 more that are not.

Borders does not seem to be investing in their employees during their ‘turnaround’ attempt. So, Borders employees are angry and I hope that the non-blogging contract doesn’t squash the normal type of commentary that anyone should have about their life experiences.

Borders Non-Blogging Contract

Borders Non Blogging Contract

Borders employees are claiming that they are being pressured into signing a non-blogging contract that essentially puts a gag on any writing about new policies and procedures implemented by the distressed book chain. Here’s what one employee said.

Borders is now trying to get the employees to sign a non-blogging contract, and several employees have been fired or put on probation for writing and producing videos in response to the “make books” controversy.

It’s unclear whether this is simply a repurposed version of the current non-disclosure statement from the employee handbook or if it is something new and specifically targeted at online and blog activity.

This blog, specifically the Borders Books Employees Are Angry! post, has been a forum for current and former Borders employees to vent. Their experiences provide powerful glimpses into a changing corporate culture and a company flailing amid economic turmoil.

I haven’t been able to obtain a copy of the non-blogging contract. Yet it seems clear that something has been communicated throughout the organization that blogging about new policies is going to get you in hot water. While a typical non-disclosure agreement makes sense, I wonder how a non-blogging policy would work.

If I have a Facebook page and my profile says I’m a Borders employee, have I violated that contract if my update says I’m having a bad day at work? Do comments on a blog (like this one) count? Has an employee transgressed if their personal blog contains a poor review of a ‘make book’?

Is Borders also seeking out those employees who think the new programs and policies are great? If you don’t want people blogging about things, then wouldn’t that apply to both the bad and the good?

Even the hint of a non-blogging contract seems antithetical to today’s business environment. In a time when more companies are embracing new methods of communication, Borders seems to be going in reverse. Instead of making their employees evangelists for their brand, they’re frightening them into being drones.

Imagine if Borders employees were encouraged to write about the great books just arriving. The hidden gems, the stuff they’ve just read. Tweets about upcoming readings. There are so many ways you could make this work.

There is but one prerequisite, investing and empowering your employees. Based on the experiences of those commenting on this blog, Borders has done the opposite. So, instead of hearing about the excitement around Margaret Atwood’s newest novel, we’re hearing about corporate censorship.

What’s your opinion on a non-blogging contract?

On Demand Digital Books

A new partnership between Kirtas Technologies and the University of Pennsylvania Libraries allows users to request and purchase a digitized version of nearly any out-of-copyright book from the Penn Library collection.

What makes this initiative unique is that the books can be offered for sale before they are ever digitized, so there is no up-front printing, production or storage cost.

Indeed, that is interesting. Here’s how they say it works.

The desired book will be pulled from Penn’s shelves, digitized, processed by Kirtas for optimal reading and printing, and a newly-printed copy will be shipped to the initiator. Or, the customer can purchase access to an online-only version of the book. Once the book has been digitized, it is returned undamaged to the library shelf.

Google took some flak when people realized that the scanning of new books often entailed chopping the book apart (disbinding is the politically correct term) to aid in the digitizing process. Lets be clear though, Google doesn’t do this with the books that come from library collections.

The landscape for digitization is relatively small. Kirtas seemed to have the inside track when they partnered with Microsoft in their Live Search Books and Live Search Academic projects. However, both of the aforementioned projects were shuttered last year, leaving Kirtas in a David versus Goliath position with Google.

Mind you, there are other digitizing companies out there. Julian Ball, Manager of the BOPCRIS Digitisation Centre based within the Hartley Library at the University of Southampton, reviewed the four competing scanners at a public exhibition in Munich.

The wrinkle is that many digitizing experts seem to believe Google’s scanning technique, a proprietary process, is suboptimal. Some claim the scans are passable, while others believe rescanning might be necessary in some instances. This might not mean a lot to the everyman, but it’s a hot topic for historians and librarians.

Think of it this way, you’d have wanted the monks with the best penmanship to help preserve texts through the dark ages, right?

Here’s a look at the Kirtas 2400 Scanner.

Kirtas 2400 Book Scanner

For irony go watch the Kirtas Book Digitization Tour video.

I might give Kirtas Books a spin and you should too if you want an ‘analog’ book or a digital book that is in the public domain and available at the University of Pennsylvania Library.

Overall, I’m happy to see more momentum behind the digitization of books. I fully believe Google, or gBooks as I’ve come to call it, has the inside track on this business, and by a wide margin, over everyone else including Amazon via Kindle. More competition can only be good at this stage, leading to innovation and better products.

Google Books vs Amazon Kindle

Google Books Versus Amazon Kindle

On Thursday Google announced new mobile editions of 1.5 million public domain books. iPhone and Android users now have access to five times the number of titles currently available on Kindle.

While these books were already available on Google Book Search, these new mobile editions are optimized to be read on a small screen.

The timing of this announcement comes 4 days before the likely unveiling on the Kindle 2. Coincidence? I think not.

Of course, the titles currently available through Google Books are different from those on Kindle. We’re talking public domain versus the front list of bestsellers. But how long is that going to last?

Last month I wrote about the future of gBooks which is contingent on the blessing of the settlement agreement with the Authors Guild and Association of American Publishers.

Once this agreement has been approved, you’ll be able to purchase full online access to millions of books. This means you can read an entire book from any Internet-connected computer, simply by logging in to your Book Search account, and it will remain on your electronic bookshelf, so you can come back and access it whenever you want in the future.

Add it up. Sometime this year Google will have well over 3 million titles available and optimized for the small screen. In addition, authors and publishers have a clear and decent revenue share (63%) with the search giant.

What makes anyone think Google will stop with public domain and out-of-print books?

Authors and publishers would welcome an alternative to the increasingly combative Amazon. Last year Amazon put the squeeze to large publishers and Print On Demand (POD) publishers. Is it any wonder that Amazon couldn’t convince textbook publishers to play ball with a textbook Kindle.

Google will have public domain and out-of-print books available to deliver to a built-in base of customers. That’s right, there’s no new device to purchase! Particularly not a single-use device with a $359 price tag.

That larger base of customers is going to look very attractive to publishers. How long until they agree to sell front list bestsellers through Google?

Gadget fans will clearly swoon over Kindle 2 but the real story is the growing competition between Google and Amazon in the digital book arena. The timing of Google’s mobile version is a shot over Amazon’s bow. The industry should take notice and the Internati should be looking beyond the hype.

Book Stumpers

Loganberry BooksBook stumpers! Those books that you recall but just can’t quite remember. Maybe it’s a childhood book you read, or something you picked up while on vacation a decade ago on a white sandy beach. You know the characters and the plot. You know when you read it and might even know the color of the book, but for the life of you … you can’t remember the author or title.

It’s right there on the tip of your tongue!

Try as you might you can’t remember it and Google has failed to turn up anything except odds and ends, many of which you may have preferred not to have discovered.

That’s a book stumper.

From time to time I get email from readers who have run into a book stumper. Just the other day I got one.

It was written in the 70s about a painter who lost his family in a car crash, met a new woman, then found he had a terminal disease. I think he was named Paul. Last line is “Black,” said the painter “is the purest of all colors.” It is in a dream of him looking into his grave. I thought it was “The Place He Made” But after looking at the author’s site I wasn’t so sure. I don’t know if I can read a book in 1979 that was printed in 1995! Please help, thank you.

I’ll do some poking around on my own to see if I can help, but most of the time I hand them off to the book stumper experts at Loganberry Books. Since 2003 they’ve been accepting book stumpers for the paltry sum of $2. The book stumper is then posted and literary crowdsourcing begins. Over 5,000 book stumpers have been submitted, with nearly 51% of them being solved.

Trust me, it’s more difficult than it seems. Sometimes the clues provided are scant at best.

I’m a fan of book stumpers for a number of reasons.

It is confirmation that what we read sticks with us for longer than we imagine. I find that both comforting and frightening. Comforting that some of my favorite books have influenced me and become part of who I am. Vonnegut’s Player Piano and Heinlein’s Stranger in a Strange Land still surface as reference points today. It’s frightening in that some may not read at all or may read absolute drivel. The latter still being far superior to the former.

Book stumpers are also a testament to the inability of the almighty search engine to solve all our problems and answer all our questions. I make my living on the Internet (and I’m grateful for that), but at the same time I like that technology is still unable to interpret the clues locked in our heads and pinpoint the correct author and title. Where’s the fun in that?

There is still mystery in the world … and isn’t that what a good book can reveal.

Got a book stumper? Submit one to Loganberry today.

gBooks

The future of ebooks may in fact by gBooks. What’s gBooks? It’s Google’s iTunes like interface for books.

gBooks logo

No, it doesn’t exist yet but the settlement agreement with the Authors Guild and the Association of American Publishers makes this a likely scenario.

Once this agreement has been approved, you’ll be able to purchase full online access to millions of books. This means you can read an entire book from any Internet-connected computer, simply by logging in to your Book Search account, and it will remain on your electronic bookshelf, so you can come back and access it whenever you want in the future.

Millions of books. That’s right. In one fell swoop Google will have five to ten times the titles currently available on Kindle.

Out-of-print books aren’t actively being published or sold, so the only way to procure one is to track it down in a library or used bookstore. When this agreement is approved, every out-of-print book that we digitize will become available online for preview and purchase, unless its author or publisher chooses to “turn off” that title. We believe it will be a tremendous boon to the publishing industry to enable authors and publishers to earn money from volumes they might have thought were gone forever from the marketplace.

Out-of-print books is the long-tail of the book industry and it makes perfect sense for Google to enable this part of the market. Google has been scanning books for years through the Google Library Project. In 2008, Microsoft finally ceded this space, shuttering its own Live Search Books and Live Search Academic projects. The only real competitor that remains is Amazon.

Some of you may be wondering why I’m writing about this now. It’s not breaking news, right? Here’s the thing. In the last year Google has finally determined that they need to focus and find new revenue streams, particularly with a maturing search market. Here’s a quick listing of Google projects or properties that have recently been closed.

  • Lively
  • Google Video Uploads
  • Google Notebook
  • Jaiku
  • Dodgeball
  • Google Catalog Search

The latter might make you think that Google is abandoning books. But a quick look at the farewell post shows the exact opposite.

It was a great experiment. Nonetheless, in recent years, Catalog Search hasn’t been as popular as some of our other products. So tomorrow, we’re bidding it a fond farewell and focusing our efforts to bring more and more types of offline information such as magazines, newspapers and of course, books, online.

And of course, books.

That’s right, Google is very keen on books and not just because it is part of their mission to help organize information. It’s about revenue. The revenue share on consumer sales under the agreement will be 37% for Google and 63% for the publishers and/or authors. Frankly, this seems like a win for both sides.

Unlike Amazon, I doubt Google is going to restrict how and where these books are read. It could be on your desktop or downloaded to your phone. You might read it on Stanza or perhaps on the new G1.

Google sees dollars in books and has been developing book related projects for five or more years. Here’s a prime example. Anyone poking at Google Base will see that it was built with specific book related fields. I happened to have a front row seat for the transition from Froogle to Google Base and it was obvious that books was a top priority.

Now, what do you think happens when publishers begin to see more dollars from their backlist titles via gBooks versus their frontlist titles via Kindle?

gBooks might not be as sexy as Kindle. It’s not a gadget that can be endlessly debated. Instead gBooks is the quiet tropical depression off the coast of Florida that could quickly turn into a hurricane.

Stacey’s Bookstore Closes

Stacey’s Bookstore LogoStacey’s Bookstore announced that it will be closing in March after 85 years in business. This is sad news to anyone who cherishes independent bookstores and to San Francisco readers in particular. The SFGate has all the details.

The San Francisco area has seen a number of independent bookstores close in the last few years. Stacey’s follows Cody’s Books and Black Oak Books in particular. Both were excellent stores and Cody’s in particular was another long-time fixture. In my own neighborhood both Diablo Books and Bonanza Street Books closed their doors in the last few years. (Readers, please use the comments section to detail any other Bay Area bookstore closings in the last 3 to 5 years.)

I try to think about how books may find a wider audience through the Internet and through new social reading sites that allow exploration and discovery as you might find in a physical bookstore. It’s still unsettling to see these stores disappear from the landscape. It feels like a society that doesn’t value literature.

The continuing difficulties for Barnes & Noble and the prospect of Borders Books going out of business perpetuate the impression that books are not as valued as they once were in America. The new booksellers extraordinaire are Costco, Target and Walmart. And while I am happy to have books and literature of any sort survive, these retailers are not stocking a broad range or diverse selection of titles.

It’s at times like these that I’m proud to have worked at Alibris for 3 years, helping independent booksellers survive, and more importantly, keeping the long-tail of books in circulation.  Aggregators like Alibris, Abebooks and Biblio, online store providers like Bibliopolis, as well as social reading sites like LibraryThing, Goodreads and Shelfari should be looked upon as the ‘keepers of the flame’ so to speak.

Because the homogenization of books is a scary prospect.

Rapidshare Textbooks

Rapidshare TextbooksWith the demise of Textbook Torrents students have been looking for other ways to obtain free textbooks. Rapidshare textbooks may be filling that void.

What is Rapidshare?

Rapidshare is a file-hosting site. A really big one. What makes Rapidshare popular is the ability to share those files. Here’s how Wikipedia describes the sharing capability.

On uploading the user is supplied with a unique download URL which enables anyone, with whom the uploader shares it, to download the file. No user is allowed to search the server for content; all files have to be downloaded by following a given URL.

As you might expect, Rapidshare search engines have sprung up to collect and publish these unique URLs. To my knowledge there isn’t a search engine specifically for textbooks. That means you’ll be hunting and pecking for textbooks along with music, movies, games and porn.

Rapidshare Textbook Search Engines

Here’s a small list of Rapidshare search engines that have some degree of textbook content.

Fileshunt
Rapid Library
LoadingVault

Is Rapidshare Legal?

Depends on how you use it. If you’re using it to distribute copyrighted material (e.g. – textbooks) … no. And like Textbook Torrents, Rapidshare has been the center of a lot of legal activity. Rapidshare walks a fine line as evidenced in a October 26, 2008 quasi-blog post.

If, for example, it had been regulated by law to control all copies before the first photo copier was invented, it is very likely that these machines would have never hit the market. That’s why we are doing everything to enable this new technology – which is still very young, but already inspires millions of people every day – to be part of our future and make life more comfortable.

RapidShare, of course, is against the distribution of illegal files and as soon as we are informed about illegal distribution, we delete these files and put them on a filter.

The thing is, going after Rapidshare seems a bit like using ice cubes to put out a raging fire. A flock of similar sites have sprung up like weeds using the same technology. The folks at FreeFileHosts have a great and very detailed list of all of the file-hosting sites.

Like Torrents (which are still out there mind you, there’s just not a hub for textbook torrents which was a bit like putting a neon bullseye on your back), Rapidshare will survive and the debate over digital rights will rage on.

I see both sides of the issue on this one. The cost of textbooks is … exorbitant and publishers have exploited this captive audience for great profit. So I have little sympathy (at this point) for publishers who cry foul as a small portion of sales are siphoned off. The pendulum has yet to swing back to the point where I feel the production of textbooks is in jeopardy or that publishers are truly being hurt.

Kindle and The New York Times. Really?!

The New York Times recently did a piece on the rise in popularity of ebooks. The centerpiece of the article was the popularity of Amazon’s Kindle.

It is difficult to quantify the success of the Kindle, since Amazon will not disclose how many it has sold and analysts’ estimates vary widely. Peter Hildick-Smith, president of the Codex Group, a book market research company, said he believed Amazon had sold as many as 260,000 units through the beginning of October, before Ms. Winfrey’s endorsement. Others say the number could be as high as a million.

Really?! (I sound like Amy Poehler and Seth Meyers on SNL.)

Amy Poehler and Seth Meyers do Really?

Earlier this year a number of Internati were throwing around sales numbers for Kindle. In particular, TechCrunch and Mark Mahaney came out with projections and models. 240,000 units sold! That was the meme making its way around the Internet. Amazon quickly responded to these figures and deemed the Kindle estimates ‘extremely high’. Not inaccurate or slightly off base but ‘extremely high’.

But that doesn’t stop The New York Times from using figures between 260,000 and 1 million. 1 million! Really?!

If that were the case I’m guessing Amazon would have been a lot more vocal about the numbers. Heck, they might have been forced to if it had reached a material threshold.

Perhaps The New York Times has some insight we don’t since they are a premier partner, showcased as one of the periodicals that can be delivered via Kindle. Maybe they’ve seen huge subscription numbers that make them certain that Amazon is just sandbagging and keeping expectations in check.

New York Times Co. executives said today during the company’s second-quarter earnings call that the newspaper has sold a “small amount” of subscriptions on the Kindle.

Really?! Yup, that’s from a July 23 Bloomberg article.

So, Amazon won’t divulge anything of substance except to say that the projections being thrown around are ‘extremely high’. On the other side we have an army of affiliates (people with an abiding interest in the success of the product) promoting the fabulous merits of Kindle far and wide.

Well, maybe doing some research on search trends will show this amazing Kindle popularity.

Traffic Trend for Kindle Zune Mushroom

Really?! Well, that Oprah endorsement certainly helped but … it’s still behind the Zune and oh … Mushroom. Now, perhaps Mushroom isn’t fair. Maybe you think there are a bunch of college kids looking up mushrooms for various and sundry reasons.

Traffic Trend for Kindle Zune Towel

Really!? So, Oprah got Kindle just above Towel. OMG! Stop the presses!

Where do you suppose these searches are being performed? New York? Illinois? California?

Kindle Searches By State

Highest search volume index? Washington. Really!? Sure, Seattle is one of the most literate cities but … it’s also the headquarters for Amazon.

So, despite no actual sales data, previous statements that projected sales numbers were ‘extremely high’, a financial bias from most promoters and limited evidence of popularity via search The New York Times jumps on the Kindle bandwagon.

‘Journalism’ around Kindle has been nonexistent.

A more interesting story surrounding Kindle would be looking at how Amazon has performed as a hardware manufacturer. This is a very big change for Amazon and is, in my opinion, outside of their comfort zone. Think about your local mall deciding it wanted to start selling widgets. How do you think they’d fare?

Years ago when I first heard rumblings of Amazon building their own reader, the scuttlebutt was that they were finding it difficult to secure materials. Fast forward and we’ve seen Amazon twice go out of stock of Kindle. Most assumed that demand had simply outstripped supply.

Really?! We all know what happens when you assume.